Frequently Asked Questions
Yes, ’Tween Waters Island Resort & Spa welcomes the public for breakfast at Shipyard Restaurant, as well as libations and culinary creations beginning 4 pm daily.
Day passes are $100 per vehicle per day valid from dawn to dusk. No more than 6 people per vehicle. Non-refundable. To request a day pass, complete the form at the bottom of this page: www.Tween-Waters.com/Activities. One of our friendly team members will contact you to confirm your day pass and collect payment.
‘Tween Waters Island Resort & Spa has electricity and internet.
Yes at ‘Tween Waters Island Resort & Spa on Captiva Island. Please submit an event inquiry here: https://tween-waters.com/plan-your-wedding/#contact
Book your stay up to one year in advance.
Yes, a $25 Resort Fee is applicable per night, per reservation.
We provide each reservation a $25 Resort Credit per night, per reservation, to enjoy any services or products you may wish to charge to your room.
For Guest Rooms, Studios and One Bedroom Suites: Cancellations must be made up to 14 days prior to arrival date and there is a $35 cancellation fee. Within 14 days of arrival, cancellations are non-refundable and will result in a charge for one night plus tax. Within 14 days of arrival, if you need to shorten your stay, you will be responsible for all nights booked. The rate may vary when modifying your arrival, departure and / or number of people.
For Cottages, Two-and-Three Bedroom Suites: Cancellations must be made 30 days prior to check in date with a $35 cancellation fee. 30 days prior half of your remaining balance is due and at that time you are non-refundable. We do offer deposit protection on the 30 day call as well. Rates may vary if you modify your dates of arrival or departure or your number of guests.
We take a one night’s deposit at the time of booking for guestrooms, studios and one-bedroom suites.
Guest rooms, studios & 1 bedroom suites receive (1) one complimentary parking pass and any additional vehicle will be $35 per car, per night.
2 & 3 bedroom suites & cottages will receive (2) two complimentary parking passes and any additional vehicle will be $35 per car, per night.
Yes, for information regarding our ADA-compliant accommodations, please visit https://tween-waters.com/accessibility-document/ or call 800-223-5865.
We’re 37 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/shbEjDniLrYdUgbi6
No, we do not offer airport transportation.
Check-in is at 4pm. Check-out is at 11 am.
As we continue to recover from hurricane damage, please note the following on our elevator service:
Room types and buildings with elevators
Bayview guest rooms & Studios( Palmetto Building)
1 BR queen suites -courtyard (Coconut Building)
1 BR queen suites – bayside (Gumbo Limbo & Coconut Building)
Room types or buildings without or non-operational elevators
Poolside guest rooms and 2 BR suites ( Area Building ) no working elevator
1 BR king suites (Mangrove) no elevator
2 BB Suites –(Areca) no working elevator
3 BR suites (Mangrove) no working elevator
Beachview guest rooms and studios ( Sea Grape) no elevator
If you are traveling to the resort by boat, you do not need a hurricane pass to stay overnight at ‘Tween Waters. Booking a boat slip in advance is strongly encouraged. Call 800.223.5865 ext. 3 or complete a boat slip request through our online form. You can stay overnight in your boat or book a room at the resort. To book a hotel room, please book online at Tween-Waters.com.
The boat ramp at ‘Tween Waters is operational.