Frequently Asked Questions

Day passes are $65 per vehicle per day valid from dawn to dusk. No more than 4 to 6 people per vehicle. Non-refundable. To request a day pass, complete the form at the bottom of this page: www.Tween-Waters.com/Activities. One of our friendly team members will contact you to confirm your day pass and collect payment.

Yes! ‘Tween Waters Island Resort & Spa on Captiva Island is open to the public and you can drive across the Sanibel Causeway or arrive by boat to the resort.

We’re thrilled to share that our legendary Captiva Island beach resort, ‘Tween Waters Island Resort & Spa is now open to the public. Lodging reservations may now be made online at www.Tween-Waters.com, or by calling 239.472.5161.

Day Passes to ‘Tween Waters are available by request through the form at the bottom of this page: www.Tween-Waters.com/Activities

For West Wind Island ResortBeachview Cottages and Castways Cottages, we’re assessing damages to better understand a reopening timeline. Rest assured that Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves — or to coin my favorite term, evolve into a new, higher, better form.

The Sanibel Captiva Island Vacations team is actively seeking island homeowners willing to rent their properties that have passed inspections and mold testing as we have high demand for on-island housing.

If you are traveling to the resort by boat, you do not need a hurricane pass to stay overnight at ‘Tween Waters. Booking a boat slip in advance is strongly encouraged. Call 239.671.0499 or complete a boat slip request through our online form. You can stay overnight in your boat or book a room at the resort. To book a hotel room, please book online at Tween-Waters.com.

The boat ramp at ‘Tween Waters is not operational and launch off from ‘Tween Waters is not an option.

‘Tween Waters Island Resort & Spa on Captiva Island is open to all guests starting Saturday, December 17, 2022. Lodging reservations may now be made online at www.Tween-Waters.com, or by calling 239.472.5161.

The Marina at ‘Tween Waters is open. To request an overnight slip, please complete the online form or call 239.671.0499.

West Wind Island Resort, Beachview Cottages and Castaways Cottages on Sanibel Island remain closed. Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves. We are grateful for your patience.

Our resilient reservationists are finally able to begin refunds thanks to the hard work and efforts of our IT team and system partners. We thank you for your continued patience as we begin with those impacted from the week of the hurricane.  

At Beachview Cottages and Castaways Cottages, all guests with upcoming reservations will be contacted. Our phone systems are still down. If you have not received a call yet, rest assured that one of our amazing and resilient reservationists will be in touch with you soon. Please refrain from chargebacks with your credit card company as it complicates and delays the process.  

‘Tween Waters Island Resort & Spa has power and water! There is internet, however it is intermittent and not guaranteed.

The Sanibel Causeway temporary bridge is now open to the public. 

On behalf of all of our team members, our hearts go out to you and your family in the aftermath of Hurricane Ian. While our group sales team is extremely short-staffed at the moment, we have begun outreach calls and emails to bridal parties with upcoming weddings starting with events impacted the week of the hurricane. 

If you have not received a call yet, rest assured that one of our amazing and resilient team members will be in touch with you. Sanibel Captiva Beach Resorts is ready and committed to rebuilding all of our four beach properties into a renewed, reimagined, reenergized form of themselves.  

Brides with events scheduled after December 31, 2022. We will be in touch with you and we are grateful and humbled by your patience and understanding as we coordinate with brides with weddings dates that were scheduled to take place in the upcoming days and weeks.

We apologize for the stress this situation places on you and again, we wish there was more we could do in a timelier manner. We have incredible local, county, state and federal officials that are working around the clock in full force to assist our community with regaining the resources we need to host your event. 

Book your stay up to one year in advance.

No resort fee when you book direct through our website tween-waters.com or by phone at 800-223-5865.

For Guest Rooms, Studios and One Bedroom Suites: Cancellations must be made up to 14 days prior to arrival date and there is a $35 cancellation fee. Within 14 days of arrival, cancellations are non-refundable and will result in a charge for one night plus tax. Within 14 days of arrival, if you need to shorten your stay, you will be responsible for all nights booked. The rate may vary when modifying your arrival, departure and / or number of people.

For Cottages, Two-and-Three Bedroom Suites: Cancellations must be made 30 days prior to check in date with a $35 cancellation fee. 30 days prior half of your remaining balance is due and at that time you are non-refundable. We do offer deposit protection on the 30 day call as well. Rates may vary if you modify your dates of arrival or departure or your number of guests.

We take a one night’s deposit at the time of booking.

No, we do not charge resort guests that have a reservation for parking.

Yes, for information regarding our ADA-compliant accommodations, please visit https://tween-waters.com/accessibility-document/ or call 800-223-5865.

We’re 37 miles from the airport, which is approximately 1-hour. Google Maps directions are here: https://goo.gl/maps/shbEjDniLrYdUgbi6

No, we do not offer airport transportation.

Check-in is at 4pm. Check-out is at 11 am.