Frequently Asked Questions

Yes! ‘Tween Waters Island Resort & Spa on Captiva Island is open to the public and you can drive across the Sanibel Causeway or arrive by boat to the resort.

Day passes are $100 per vehicle per day valid from dawn to dusk. No more than 6 people per vehicle. Non-refundable. To request a day pass, complete the form at the bottom of this page: One of our friendly team members will contact you to confirm your day pass and collect payment.

‘Tween Waters Island Resort & Spa has electricity and internet.

Yes at ‘Tween Waters Island Resort & Spa on Captiva Island. Please submit an event inquiry here:

Book your stay up to one year in advance.

Yes, a $25 Resort Fee is applicable per night, per reservation.

We provide each reservation a $25 Resort Credit per night, per reservation, to enjoy any services or products you may wish to charge to your room.

For Guest Rooms, Studios and One Bedroom Suites: Cancellations must be made up to 14 days prior to arrival date and there is a $35 cancellation fee. Within 14 days of arrival, cancellations are non-refundable and will result in a charge for one night plus tax. Within 14 days of arrival, if you need to shorten your stay, you will be responsible for all nights booked. The rate may vary when modifying your arrival, departure and / or number of people.

For Cottages, Two-and-Three Bedroom Suites: Cancellations must be made 30 days prior to check in date with a $35 cancellation fee. 30 days prior half of your remaining balance is due and at that time you are non-refundable. We do offer deposit protection on the 30 day call as well. Rates may vary if you modify your dates of arrival or departure or your number of guests.

We take a one night’s deposit at the time of booking for guestrooms, studios and one-bedroom suites.

Guest rooms, studios & 1 bedroom suites receive (1) one complimentary parking pass and any additional vehicle will be $35 per car, per night.

2 & 3 bedroom suites & cottages will receive (2) two complimentary parking passes and any additional vehicle will be $35 per car, per night.

Yes, for information regarding our ADA-compliant accommodations, please visit or call 800-223-5865.

We’re 37 miles from the airport, which is approximately 1-hour. Google Maps directions are here:

No, we do not offer airport transportation.

Check-in is at 4pm. Check-out is at 11 am.

Some elevators are currently operational.

If you are traveling to the resort by boat, you do not need a hurricane pass to stay overnight at ‘Tween Waters. Booking a boat slip in advance is strongly encouraged. Call 800.223.5865 ext. 3 or complete a boat slip request through our online form. You can stay overnight in your boat or book a room at the resort. To book a hotel room, please book online at

The boat ramp at ‘Tween Waters is operational.